Frequently Asked Questions

Here is a list of our frequently asked questions. If you do not see a question listed here. Please emai info@bestyoubyhts.com so we may add it.

How long does it take to receive an item?

The in-stock items on our site are shipped by the next business day from Titusville, Florida by priority mail or first class mail. Most items are received within four business days. Our dropship items usually takes 3-10 days to be received. You will be notified of shipping updates if you opt to do so at checkout.

How do I know if the item will fit properly?

When we get an item, we review it for fit using our size chart. We note the sizes or any special notes in the size or description. For example, if the item is recommended for a small bust person - we will note that you should go up a size if you are bustier. We recommend that jumpsuits are purchased based on your bigger size. If your top size is bigger than your bottom, buy jumpsuits and rompers based on your top size. If your bottom is bigger than your top - buy jumpsuits and rompers based on your bottom size. We want you to be comfortable in your new clothes, we offer returns and exchanges that are hassle-free (unless it is a final sales item).  

Where do most of your items come from?

All of our items are new. We work with manufacturers and wholesale distributors all over the globe to provide quality items at discount prices. Most of our items come from the fashion districts of LA, NY, and Miami, however we also may provide pieces from the Caribbean, London, Africa, China, India, South America, Hong Kong, and others based on our style selection and acquisition costs that fit our price range for customers.

Are discounts available?

To make our items affordable for most budgets, we offer buy-now-pay-later options at checkout. We also send coupons and deals through email and our social media accounts. You may also sign up for our rewards program to receive additional discount options. You may earn cash for promoting our items by becoming an affiliate. 

Who are your models?

We are a clothing line for women of all sizes. We take pride in having our customers be our models. We welcome customer pictures to be posted on our site and social media accounts. If you would like to collaborate with us, click here for more information. 

Here are the general fits for most of our manufacturers.  Please go by the size ranges listed for each individual item since our designs may vary from this chart slightly.We list most of our items by size using this guide. Some clothes are designed for curvy fitting. For example,12/14 L will best fit Size 12 and will snugly hug the size 14.  We want you to be comfortable shopping with us. Here is a summary of our Return Policy:  Return your item in its original condition with tags within 30 days.  Upon approval of your return, we will issue a refund of your order and a store credit for the shipping costs.

Have you signed up for our Rewards Program?

Send us a chat message below. We will respond as soon as possible or call/text us at 321-385-7811 or email: info@bestyoubyhts.com.

For more information about our store, click here.

See Information on Accessibility Below

 BEST YOU BY HTS

Best YOU by HTS is a division of Happy Task Service | PO Box 452 | Titusville, FL 32781 

For Additional Questions, Contact Us.

 See our Privacy Policy

Product images and descriptions posted on our website pages are the representations provided by our suppliers. Please note that actual product may differ slightly from specifications and/or the pictures. Advertised prices and available quantities are subject to change without notice.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information, we may need to cancel an order placed based on availability or error. We reserve the right to refuse or cancel an order.

We take integrity in our business practices very seriously. Please take a moment to carefully review the information we've provided below.

*Prices do not include shipping fees.

*Only One Discount Code (Coupon, Store Credit, Gift Certificate, etc.) may be used per order.

Shipping Time 

Standard Shipping - Items are shipped within 3-7 days from Titusville, FL.

Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Note: This policy does not apply to sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or have original hang tags attached.

Several types of goods are exempt from being returned due to personal hygiene reasons. We  do not accept products that are intimate items like underwear, swimsuits, or bras. We also do not accept accessories or leggings.  

To complete your return, email us and provide your customer account email and order number.

Please do not send your purchase back to the manufacturer of the item.

Any item that is returned more than 30 days after delivery will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (See below for Shipping Costs)

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bestyoubyhts@gmail.com.

Sale items (Labeled Sale)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bestyoubyhts@gmail.com and send your item to: P.O. Box 452 Titusville Florida US 32781.  You will be responsible for shipping costs for exchanged items.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a code will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping returns
To return your product, you should mail your product to: P.O. Box 452 Titusville Florida US 32781

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In some cases, you may request store credit of your shipping charges for returning an item - Please be sure to obtain a receipt when returning an order. You can email an image of the shipping receipt or include the receipt in your return package if you would like to be considered for store credit of the shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY POLICY

Our privacy policy can be reviewed at  Privacy Policy

ACCESSIBILITY

Commitment To Accessibility

BEST YOU BY HTS is committed to displaying user friendly content for individuals with disabilities. If you are unable to view our content or have any difficulty while shopping on our store, please contact at 321-385-7811 or email info@bestyoubyhts.com.  We welcome suggestions on how we make make our site more user friendly.

Javascript

Please use a JavaScript enabled browser when possible to support the functionality of our web pages. 

Cookies

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